Eligibility Requirements

Refund eligibility depends on several factors, including the timing of your request and how much of the program content you've accessed. Here's what qualifies for a refund consideration:

• Requests submitted within the applicable timeframe outlined below
• Technical issues that prevented access to course materials, if reported promptly
• Duplicate purchases made in error within 48 hours
• Program cancellation initiated by Ueailex before the start date
• Medical or personal emergencies with supporting documentation

Refund Windows and Timelines

Different programs have different refund windows. The timeline starts from your purchase date, not your first login.

If you're unsure which window applies to your program, check your enrollment confirmation email or contact our support team.

How to Request a Refund

We've tried to make the refund process straightforward. Follow these steps to submit your request:

1. Log into your Ueailex account and navigate to your enrolled programs section. Locate the course you wish to request a refund for.
2. Send an email to [email protected] with the subject line "Refund Request - [Program Name]". Include your full name, order number, and reason for the refund.
3. Our team will review your request within 2-3 business days. We may ask for additional information or documentation depending on your situation.
4. Once approved, you'll receive a confirmation email with details about your refund amount and expected processing time.
5. Refunds are processed back to your original payment method within 7-10 business days after approval.

Special Circumstances

We recognize that life happens, and sometimes circumstances are beyond your control. Here's how we handle exceptional situations:

Medical Emergencies

If a medical situation prevents you from completing your program, we can arrange either a refund or a program deferral. You'll need to provide documentation from a healthcare provider. We handle these requests with discretion and sensitivity.

Technical Access Issues

If you experience persistent technical problems that prevent access to course materials, report them immediately. We'll work to resolve the issue within 48 hours. If we can't fix the problem, a full refund will be provided regardless of the standard timeframe.

Program Changes

If Ueailex makes significant changes to a program's content, schedule, or instructor after your enrollment, you'll have the option to receive a full refund or transfer to a comparable program at no additional cost.

Financial Hardship

We understand that financial situations can change unexpectedly. While we can't offer refunds outside our standard policy for financial reasons alone, we can discuss payment plan adjustments or program deferrals that might help.

Non-Refundable Items

Some components of our programs cannot be refunded once accessed or used:

• Downloadable resources, templates, or tools once they've been accessed
• One-on-one mentorship sessions that have already occurred
• Live workshop recordings after you've attended the session
• Certification exam fees (separate from program tuition)
• Third-party software licenses or subscriptions bundled with programs
• Physical materials that have been shipped to you

If your refund is approved, these non-refundable items will be deducted from your total refund amount based on their individual value.

Processing Methods and Timing

Once your refund is approved, here's what happens next:

Payment Method Returns

Refunds are always processed back to your original payment method. We can't issue refunds to different cards or accounts due to security and financial regulations.

• Credit/Debit Cards: 7-10 business days after approval
• PayPal: 3-5 business days after approval
• Bank Transfer: 10-14 business days after approval

Partial Refunds

If you've accessed part of the program content, we may offer a partial refund based on the percentage of content remaining. This is calculated fairly using module completion data and time elapsed since enrollment.

Currency Considerations

For international students, refunds are processed in the original transaction currency. Please note that exchange rate fluctuations between your purchase date and refund date may affect the final amount you receive in your local currency.