Privacy Policy
Last Updated: 15 January 2025
At Ueailex, we take your privacy seriously. This policy explains how we collect, use, and protect your personal information when you use our investing education services. We're committed to transparency and want you to understand exactly what happens with your data.
Who We Are
Ueailex operates from Gortnacorragh, Kilkishen, Co. Clare, V95 KN34, Ireland. We provide educational resources and guidance about investing strategies for individuals looking to improve their financial literacy. When we say "we," "us," or "our" in this document, we're referring to Ueailex.
Our primary goal is helping people understand investment principles. Along the way, we need to collect certain information to provide our services effectively.
Information We Collect
We gather different types of information depending on how you interact with our platform. Here's what we collect and why:
Information You Give Us Directly
- Name and contact details when you sign up for our learning programmes
- Email address for programme communications and updates
- Phone number if you request callback support
- Payment information when you enrol in paid courses (processed securely through our payment partners)
- Questions and feedback you send through our contact forms
- Your learning preferences and areas of investment interest
Information We Collect Automatically
When you visit our website, certain technical information gets collected automatically. This includes your IP address, browser type, device information, and which pages you visit. We use this to understand how people use our site and where we can improve the experience.
We also track how you interact with our educational content – which lessons you complete, how long you spend on different topics, and where you might be struggling. This helps us refine our teaching approach.
Information from Other Sources
Occasionally, we receive information about you from third parties. This might happen if you sign up through a partner organisation or if you interact with our educational content on other platforms. We'll always let you know when this occurs.
How We Use Your Information
We're not in the business of selling your data. Everything we collect serves a specific purpose related to providing and improving our educational services.
| Purpose | What This Means |
|---|---|
| Delivering Our Services | We need your email to send course materials. We need your name to personalise your learning experience. Basic stuff that makes the service work. |
| Communication | Sending you updates about your courses, responding to your questions, and letting you know about new programmes that match your interests. |
| Improving Our Offerings | Analysing how students interact with our content helps us identify which teaching methods work best and where we need to provide more support. |
| Legal Requirements | Sometimes we're required by law to maintain certain records or provide information to authorities. This is rare but necessary. |
We base our data processing on several legal grounds under Irish and EU law, including contract performance (when you sign up for our services), legitimate interests (like improving our educational content), and legal obligations.
Sharing Your Information
We don't hand your information out freely. But running an educational platform means working with certain partners and service providers. Here's who might see your data:
Service Providers
Companies that help us run our platform – email services, payment processors, website hosting, and analytics tools. These providers only access information necessary for their specific function and are contractually bound to protect it.
Educational Partners
If you enrol in a programme co-delivered with another organisation, we'll share relevant information with them. You'll always know upfront when a course involves external partners.
Legal Situations
If we're legally required to disclose information – for example, in response to a valid court order or to protect someone's safety – we will. We'll notify you when legally permitted to do so.
We never sell your personal information to third parties for marketing purposes. That's not our business model, and it never will be.
Your Rights Under Irish and EU Law
Living in Ireland means you have strong privacy protections under the General Data Protection Regulation (GDPR) and Irish data protection laws. You're not just a data point to us – you have real rights over your information.
Access Your Data
You can request a copy of all personal information we hold about you. We'll provide this in a readable format within one month of your request.
Correct Inaccurate Information
Spotted an error in your profile? Let us know and we'll fix it. You can update most information directly in your account settings.
Delete Your Data
You can ask us to delete your personal information. We'll comply unless we have a legal reason to retain it (like tax records we're required to keep). Some information might remain in backup systems for a limited time.
Restrict or Object to Processing
You can ask us to limit how we use your information or object to certain types of processing. For example, if you don't want to receive marketing emails, just unsubscribe or let us know.
Data Portability
Want to take your data elsewhere? We'll provide your information in a commonly used format that you can transfer to another service.
Withdraw Consent
If we're processing your data based on consent, you can withdraw that consent whenever you like. This won't affect any processing that happened before you withdrew consent.
How to Exercise These Rights: Email us at [email protected] with your request. We'll verify your identity and respond within the timeframes required by law. There's no charge for most requests, though we might charge a reasonable fee for excessive or repetitive requests.
How We Protect Your Information
Security isn't just a checkbox for us. We've implemented several measures to protect your data from unauthorised access, alteration, or destruction.
Our website uses SSL encryption to protect data transmitted between your browser and our servers. We store personal information on secure servers with restricted access. Payment information never touches our servers – it goes directly to our PCI-compliant payment processor.
We limit internal access to personal data to staff members who genuinely need it for their work. Our team receives regular training on data protection and privacy best practices.
That said, no system is perfectly secure. While we do everything reasonable to protect your information, we can't guarantee absolute security. If we ever experience a data breach that affects you, we'll notify you and the relevant authorities as required by law.
How Long We Keep Your Data
We don't keep information longer than necessary. Here's our general approach:
- Active student data: Kept for the duration of your relationship with us plus two years
- Financial records: Retained for seven years to comply with Irish tax law
- Marketing communications: Until you unsubscribe or ask us to delete them
- Website analytics: Aggregated data kept indefinitely; individual data deleted after 26 months
- Support correspondence: Kept for three years after your last interaction
After these periods, we securely delete or anonymise your information so it can no longer identify you personally.
Cookies and Tracking
Like most websites, we use cookies – small text files stored on your device. Some are essential for the site to function (like remembering you're logged in). Others help us understand how people use our platform.
You can control cookie settings through your browser. Blocking certain cookies might affect your experience on our site. We'll ask for your consent before using non-essential cookies.
We use analytics tools to understand visitor behaviour. These services collect data like pages visited, time spent on site, and traffic sources. This information helps us improve our educational content and user experience.
International Data Transfers
Most of your data stays within the European Economic Area. However, some of our service providers operate servers outside the EEA. When we transfer data internationally, we ensure appropriate safeguards are in place – typically through EU-approved standard contractual clauses or working with providers that adhere to recognised international frameworks.
These transfers are always done in compliance with Irish and EU data protection law.
Children's Privacy
Our services are designed for adults interested in learning about investing. We don't knowingly collect information from anyone under 18 without parental consent. If you're under 18 and want to use our services, please involve a parent or guardian.
If we discover we've accidentally collected information from someone under 18 without appropriate consent, we'll delete it promptly.
Changes to This Policy
Privacy laws change. Our services develop. This policy will need updates from time to time. When we make significant changes, we'll notify you by email or through a prominent notice on our website.
We encourage you to review this policy periodically. The "Last Updated" date at the top shows when we last revised it. Continuing to use our services after changes take effect means you accept the updated policy.
Third-Party Links
Our website contains links to external resources and partner sites. We're not responsible for the privacy practices of these third parties. When you click through to another site, their privacy policy applies. We recommend reading it before sharing any personal information.
Your Right to Complain
If you're unhappy with how we've handled your personal information, please contact us first so we can try to resolve the issue. If you're still not satisfied, you have the right to lodge a complaint with the Data Protection Commission, Ireland's data protection supervisory authority.
You can reach the Data Protection Commission at:
- Website: dataprotection.ie
- Phone: +353 57 868 4800
- Email: [email protected]
- Post: 21 Fitzwilliam Square South, Dublin 2, D02 RD28, Ireland
Questions About Privacy?
If anything in this policy is unclear, or if you want to exercise any of your rights, reach out to us:
Email: [email protected]
Phone: +353 42 933 1479
Post: Ueailex, Gortnacorragh, Kilkishen, Co. Clare, V95 KN34, Ireland
We aim to respond to all privacy enquiries within 48 hours on business days.